Customer Testimonials
I had an “A” service done on my vehicle. Everything was seamless - from making the appointment on line, to dropping it off and picking it up. Jose was my service advisor and he was amazing. He kept me informed of the progress and any issues that were found. I had a loaner vehicle, and the gentleman that helped me process that was great. If you need service on your Mercedes-Benz, I highly recommend South Austin!
We truly appreciate the excellent service Imad Karaali provided. We had a car issue right at the beginning of our vacation, but Imad reassured us that we could still enjoy our trip and that our vehicle would be ready when we return from our two week vacation. He kept us in the loop with regular updates on the repairs and let us relax and enjoy our vacation. Imad’s customer service skills are truly outstanding, and they perfectly match the white glove treatment we’d expect from Mercedes Benz. Thank you, Imad
Always pleasant, always helpful, never in a rush. I never feel dread or the need to prep for battle going to see them as I have with other dealers.
Great service with a fair transparent price. I will definitely be back when my GLA250 needs it . Keep up the great work Mercedes South!
I recently had the pleasure of visiting Mercedes Benz of South Austin and I must say, I was thoroughly impressed with the quick and efficient service I received. A special shout out to Jose in the service department as he went above and beyond to ensure my experience was nothing short of exceptional. His professionalism, attention to detail, and genuine care for customers made a significant difference. I highly recommend them for their outstanding service and commend Jose for his excellent customer support!
Very good service ans they take care from the customer. Good experience so far with our Sprinter.
Fantastic customer service and support staff. Made the process extremely quick and easy and the attention to detail was incredible.
Service Advisor did an excellent job of letting me know exactly what was the issue with my vehicle. Informed me that the diagnostic fee was free and gave me different dealership avenues to fix my vehicle. Great communication through out the process.
The dealership was Friendly, responsive and attentive. I appreciate that a loaner was available to accommodate us.
Place is immaculate, personnel is very courteous and helpful and everyone willing is willing to assist. My Service Advisor is super helpful and always keeps me updated.
Kaitlyn at Mercedes-Benz is friendly, welcoming, and treats customers like family. Outstanding service every time.
Mercedes Benz of South Austin has done a tremendous job of taking care of my car’s service needs and my needs of understanding how to pursue remedies regarding the non Mercedes warranties I purchased from a different dealer
Courteous and attentive personnel. They did a great job on my car and performed services I didn’t even know it needed, and all covered by my service plan.
Great service and clean updated bathroom. Overall fast service and loaner car was nice too
Great experience, professional sales, people,friendly staff, easy process, and everything went smoothly. Would definitely recommend!
The service I received was excellent Katie my service representative was very kind and professional
José was wonderful. He made me feel comfortable and was very knowledgeable.. I got my car back as scheduled.
Excellent service, great people, a lovely place to work while waiting briefly for the car to be ready.
Service was done promptly even though I didn't have an appointment. Imad my service tech kept me inform throughout the service and was very professional. Thanks Mercedes of South Austin for an excellent service experience.
Very responsive and accommodating to your schedule. And also, keeps you updated on every detail.
Jose was amazing! He was very friendly, informative, and helpful during my service appointment. I appreciate his kindness.
I found a nail in my tire, came to get a tire changed using my prepaid warranty. Imad Karaali was super knowledgeable, friendly and helpful throughout the process and communicated clearly. Overall exceptional service, great communication and fast service. Highly recommended!!!
I highly regret bringing my vehicle to this service center—a decision I will most certainly not repeat. Mercedes owners would be well advised to seek service elsewhere, as I cannot recommend this location. Should you have no other options, I strongly suggest requesting a different advisor if assigned to Anthony Sahdov. The only positive experience was the courteous staff member who arranged my loaner vehicle; beyond that, I would strongly advise against using this facility. You have been warned.
Amazing service! They were fast, professional and did quality work. The waiting area was quite comfortable.
So far I have been very pleased with their service and my service writer is awesome, Katie is the best!
My service and repair experience was great. Katie was pleasant and knowledgeable and communicative throughout the entire process. She is an asset, to your service team. The mechanics did a great job and I received a video showing evidence of what was needed to be repaired. I plan to have my CLA serviced by Mercedes South Austin in the future.
Excellent servive by Anthony and Slader. The Uber option while servicing my vehicle was very convenient.
This team did a nice job following through on the required service. I did not feel like they intended to do anything but deliver on what was required.
I had a hassle free pleasant and professional experience. Everyone was friendly, knowledgeable and excited to help. I will definitely be a returning customer.
Outstanding customer service. Worked with Imad, handled my used Mercedes bought outside the dealership. He handled every point of the repairs and claim submission, fair dealings and customer centered site. Will absolutely continue to work with Imad.
Fast, courteous, and excellent customer service. Kept me well informed on the status of my service. Highly recommend this dealership.
These guys are amazing. Very accommodating. very kind and honest. Highly recommend. We bought two Mercedes from them within the same day.
Anthony was great! Very helpful and attentive. I was also set up with a loaner and the process was all simple
Service department is very professional, friendly and knowledgeable. Gerald Watson was very helpful and great to work with.
The dealership service was phenomenal. I would highly recommend this to friends , family and even strangers
Very courteous and respectful and is always a blast to deal with the sales and service counter
As soon as I drove in there was someone there to greet me. My agent was very nice and explained everything and asked if I had any questions. Was able to get some work done while I waited. My only issue was that I was wanting to purchase a hat but there was no one there to help in the area.
Service A appointment 9:00 AM, did not get car back till after 2:00 PM. I was told service would take 2-3 hours.
I had a very good experience at this dealership. Kirby, the salesperson,was able to answer every question and was very helpful to me in the process of choosing a vehicle. The finance person, Carrie, made finalizing the deal pretty seamless. Henny, the sales manager was a big part of the process as well and presented a very fair deal.
Katie provided excellent customer service! She was kind, professional and kept me informed. Thank you
First time at this dealership and very impressed with professionalism of service and sales teams. Anthony was terrific to work with, from scheduling to explanation of service and returning my car nice and clean. I also got a chance to speak to the sales team (Zack and Mike). Professional, responsive and great follow up!
Great very personal service, good coffee and super clean facility. The 15 word minimum review however is b.s.
Incredible service. The service manager was able to resolve a 2 year repair issue in a matter of weeks. Updates were provided daily and inquiries were always responded to within hours if not immediately. I would highly recommend this dealer. Customer satisfaction is a priority.
HORRIBLE, HORRENDOUS ,ABSOLUTE WORST car buying experience I have ever had . DO NOT under any circumstances buy a vehicle from these people. I was initially very pleased buying the car was easy and they were very good at getting you into the vehicle, the problems started when i started having issues with the vehicle about 3 weeks after purchase . On the first cold day we realized the heat did not work so I contacted the sales person Edgar who was absolutely NO help at all after the “ “ reach out if you need anything “ xx texts and email when I did reach ... Read More DealerRater - Jan 31, 2026
Jose is very friendly, professional, understanding and very helpful. He knows exactly what I need.
Anthony at MB South Austin was a pleasure to work with. He was responsive & communicative, and direct about the process. I would definitely take my vehicle there again.
Jose took great care of me and was very professional. I would highly recommend Jose as your South Austin MB Service Consultant
gerald has helped me before. courteous, quick response , and informative: south austin dealership has great customer service . i was stranded and a tow was arranged. the tow driver Cody kept in communication and also very courteous. . they are excellent!
This was my first visit to the dealership and the service was awesome. Mr Watson the service advisor was great.
Kaitlyn was the best. She helped me get in and out fast. I’ve never been to a Mercedes dealer before, but I’ll surely visit again for a repair!
Fast and thorough service. Adviser communicated with me very well. Recommend this dealership for your service needs.
I had my first service experience with Anthony and my extended warranty. Anthony took good care of me and kept men informed throughout the entire process.
The place is beautiful and the man helping us was in top giving us updates.
I visited this dealership to discuss a C43 AMG and a potential trade of my 2024 Audi Q3. The numbers presented did not align and were not clearly explained. I was told I had approximately $15k in negative equity, despite a lease payoff of around $35k and a trade estimate of $27k.
A $5k “Carfax impact” was mentioned for a minor OEM bumper replacement, but no documentation or explanation was provided. When I asked for clarification, I was told Audi leases never have positive equity, which did not seem accurate.
Overall, I did not feel the process was transparent or customer-focused, ... Read More DealerRater - Jan 2, 2026
Every single time I bring the vehicles in for service, I remind them to check the tire pressure. And every single time, I show the service rep how the tires are the same pressure when I dropped it off. This recent visit, I told the. Rep twice to have it checked. It was not. Very disappointed.
I purchased a new E-350. Joe, Haney, and Emma were exceptional to work with, and I had the best car buying experience ever. And I’m 80!
I took my car in for maintenance and it came back feeling great. They gave me a loaner and had the work done ASAP. The staff were nice and helpful; they explained everything. Would do business again.
Jose was great and took care of all my needs. He stayed in great communication with me through the entire process and got my car detailed.
Personable Comfortable waiting area Clean restroom Ready when promised Will return for service items again
Gerald,, in the Service Department, provides a White Glove perfection experience. I have had several sterling visits,
Quick and proficient diagnosis and repair. Communication was outstanding and the vehicle was completed in a very timely manner!
Had a Quick Service, with knowledgeable reps in a clean building. Not much more to ask for!
Best Mercedes dealer we have ever used! Service and employees are friendly and extremely helpful. Work is always completed on time.
Fantastic customer service. Answered questions clearly where it was understood. Exceptional maintenance in a timely manner
My experience was very good, the seller, the finance the manager, everyone makes an excellent team and the treatment was exceptional. I want to thank the seller especially for being so patient and helping me get what I really wanted
I do not normally waste my time with writing reviews, but this one felt warranted.
Purchased a vehicle from this dealership with the promise of wheel and tire coverages, 1 year oil change, and free key replacement if lost/stolen, as part of the sale, In order to get the deal done as I was ready to back out due to the high costs.
Lo-and behold. I come in 3 months later for a tire repair (nail) and they state that there is no service package and will do nothing to accomodate. This directly from the mouth of their general Sales Manager, ... Read More DealerRater - Nov 20, 2025
The welcome or waiting room is clean and stocked with coffee, tea, and snacks. And, the showroom is attached.
I had an easy stress free experience. Everyone was super nice and informative. I will definitely recommend to all my friends and family
I would like to take this opportunity to provide a formal review of Mercedes-Benz of South Austin.
When this location originally opened, I was very pleased to have a service center conveniently located near my home, eliminating the need to travel north for routine maintenance or unexpected issues. The facility was modern, and the staff consistently demonstrated exceptional professionalism. Team members from all departments were attentive, courteous, and proactive. Customers were greeted warmly, advisors communicated clearly and respectfully, and there was a strong culture of collaboration and customer focus. My service advisor always addressed me by name, maintained ongoing communication, ... Read More DealerRater - Nov 14, 2025
Slater is an excellent service advisor. Excellent communication and delivered on time. Happy with service
We purchased a vehicle from this dealer and had it shipped. The vehicle was misrepresented from a condition perspective. We received the dealership video with salesman description only to receive a vehicle with body damage, a chipped windshield and a tire that won’t even hold air. The car wasn’t even detailed inside. The front two tires were in need a replacement. Reached out to dealer and heard no response back. I would not recommend this dealership and will be seeking support above the dealer to resolve this situation.
These guys know how to treat their customers Always happy to see you .. Best. Customer service
Slater fid a great job of making in my vehicle and keeping me informed. Service was done promptly and on schedule.
I was pleased with the service even though it took 3 hours for the Service A.
Slater took such good care of me, from beginning to end of getting my sprinter Winnebago View windshield replaced and oil change. He is really conscientious and makes all the customers feel like they’re his family. This is why I love going to Mercedes..
All dealer ship staff is very experience and very Respectfully people they explain very nicely And very professional & thanks Mr Hany for your all help and Thanks for Miss Emmy for your all help will Recommend all my fraind and family THANKS AGAIN
Very professional, with clear communication. I loved the video tour of the underside of my vehicle, and they let me pick which services they would perform at this time. I've had negative experiences with other Mercedes dealerships in the area and will be returning to this location in the future.
First visit. Had a great experience. My service advisor Anthony was on top of everything. Very good service.
The service was great and Slader was very helpful. I will definitely be returning every chance I get.
Quick service and out the door pretty quickly. Anthony too great care of me and my car.
Great service, fast process, knowledgable, and very firendly. This location is one of my fav.
The staff was so friendly. I was greeted outside as soon as I drove up by Edgar who is so charming!
In and out in 90 minutes. This was the best service experience I’ve ever had. Staff and facility are top notch.
The newest Mercedes of South Austin is Making Dealerships Great Again. Even though I was running late, due to Austin traffic, they welcomed me in and took care of my car. The real standout was the service: they kept me perfectly informed and offered thoughtful follow-up solutions tailored exactly to what I required. I will be going back to complete minor cosmetic repairs and future maintenance.
Excellent service! From arrival to departure, everyone is friendly, knowledgeable and professional. I really like the video overview of the work completed, the ability to see your car durng service and the real time status updates. The quality and speed of service make me feel good about my decision to purchase a mercedes back in February if this year.
Beautiful dealership. Staff is always friendly and willing to help with all of my concerns.
Great service today. Friendly Advisor and great communication throughout the visit. I highly recommend! Clean facility!
Good service and best performance from the team, timing could be better otherwise everything was good
Slader at the service department was very communicative and helpful. He solved our issue and explained other helpful details about the van. Would recommend!
We live in Buda, so to have a dealership so close to us is why we chose it. So far there have been no issues. The facility is beautiful and a recent road emergency they jumped on quickly and took good care of me.
I always have the best experience at Mercedes-Benz of South Austin! The team is consistently attentive, professional, and welcoming every time I bring my car in. They truly go above and beyond to make sure everything is taken care of and explained clearly. I never feel rushed, and the level of service is always top-notch. It’s rare to find a dealership where you feel this confident and taken care of, but this one makes it easy. Highly recommend!
Excellent dealership. I always get in and out easily. All their advisors are very professional and courteous.
I requested a call from a manager via the website and I was told a manager would call me Monday, August 25. No response still today. Had to call again today. Got a finance manager
Excellent service, I’ll be buying my next MBZ here based on the service and location
Joe our salesman was fantastic. I chose this dealership because of him and his customer service!
Made a tire appointment online, they greeted me and took care of everything and made sure I was aware of all the options and associated costs. Very friendly and professional, comfortable waiting area.
Great service staff, especially Gerald.. Old school dude, took care of Allen my service needs and questions. Snack barrel could use an upgrade. My wife's Lexus dealership blows yours away. Again favorably impressed by your service department. Steve Warren San Marcos.
Edgar Cruz and Chris Diaz were fantastic. They made my car buying process seamless. Chris told me about my car and made it easy to learn about my car. Edgar made the purchase process easy. I was in and out of the dealership in no time. I definitely recommend these two employees. They are an asset to Mercedes Benz of Austin.
Had a great experience working with Marcus on a pre-owned Mercedes-Benz E300 for my wife. We traded in my wife’s current vehicle and received a fair trade in value as well as a fair price on the E300. Marcus also spent the time showing my wife how everything works in car before leaving the dealership. Overall a great car buying experience and I would recommend Mercedes-Benz South Austin dealership to anyone looking for new or pre-owned vehicle.
Peter with front of house and Jake with service were thorough, helpful, and extremely professional. Thank you!
